0
k+
Service Level Agreement (SLA)
✓100% Customized Agreements
✓Protects Service Provider & Client Interests
✓Defines Measurable Performance Standards
✓Reduces Disputes & Misunderstandings
✓Drafted by Legal & Business Experts
Registrations
0
%
Customer Satisfaction
0
M%
Revenue Growth
Service Level Agreement (SLA)
✓100% Customized Agreements
✓Protects Service Provider & Client Interests
✓Defines Measurable Performance Standards
✓Reduces Disputes & Misunderstandings
✓Drafted by Legal & Business Experts
0
k+
Registrations
0
%
Customer Satisfaction
0
M%
Revenue Growth
What is What is a Service Level Agreement (SLA)?
A Service Level Agreement (SLA) is a legally binding contract between a service provider and a client that defines the expected level of service. It outlines deliverables, performance standards, timelines, penalties for non-compliance, and remedies to ensure accountability.
In India, SLAs are commonly used in IT services, outsourcing, facility management, logistics, cloud computing, and other service-based industries. For businesses, it ensures clarity and reliability; for service providers, it provides legal protection and structured commitments.
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Document required
To verify the identity and address of every proposed director and shareholder, the following standard KYC documents are needed.
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Identity Proof of Partners:
PAN Card (Indian Nationals) or Passport (Foreign Nationals), Aadhaar Card or Voter ID Card, Passport photograph.
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Identity Proof of Partners:
PAN Card (Indian Nationals) or Passport (Foreign Nationals) Aadhaar Card or Voter ID Card Passport photograph
Details of service provider (Name, Address, Registration details if applicable)
Details of client (Name, Address, Registration details if applicable)
Scope of services to be provided
Expected timelines and performance metrics
Payment terms and penalty clauses (if any)
Any specific compliance requirements
Why an SLA is a Smart ChoiceTop Choice for Startups
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Frequently Asked Questions
Here are answers to common queries about SLAs.
Trusted by Entrepreneurs Across India
Here’s what our happy clients say about our SLA services.
Our IT outsourcing company avoided major conflicts thanks to a well-drafted SLA from OnestopLegal
The SLA helped us manage vendor performance with clear KPIs. Very professional service.
I never realized how important an SLA was until OnestopLegal drafted one for my business contracts
OnestopLegal drafted a precise SLA for our facility management services. It gave us clarity and reduced disputes.
Thanks to their expert SLA, our startup secured a fair contract with a cloud service provider. Highly reliable team
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